Document

Secure Sphere - September 9, 2024

This Privacy Policy outlines how our development team collects, uses, and protects the personal information of users ("you") who utilize our Secure Sphere services. This policy is specific to Secure Sphere solutions and does not cover our website or other products. We may communicate any updates via email, in-app notifications, or other methods, provided we have your consent.

INFORMATION WE COLLECT AND DO NOT COLLECT

We prioritize transparency by clearly defining the data we do not collect. Specifically, we do not track or store details of your VPN usage, such as which apps, services, or websites you access. Additionally, we do not record your original IP address or the IP address of the VPN servers you connect to. Our goal is to ensure honesty and transparency in what data is collected to build trust with our users. The information we collect is categorized below for clarity.

DEVICE AND APPLICATION DATA COLLECTION

User Geodemographics: Collected from the App Store and Google Play Store, providing a breakdown of user distribution by region (e.g., US - 100,000,000 users).

Operating System Details: Recorded each time the Secure Sphere app is launched (e.g., iOS 11.3.1 - 10,000,000 users).

Daily User Engagement: Logged daily upon app usage (e.g., 2018/09/01 - 19,000,000 users).

Application Version: Captured each time the app is used (e.g., Version 6.1_132_432908b).

This information helps us understand user preferences, guide product development, and enhance overall user satisfaction and app performance.

VPN USAGE INFORMATION

The following data is collected solely for the purpose of diagnosing issues and improving our VPN service. This information is deleted from our records after 96 hours:

Server Location: Automatically detected when connecting to the VPN (e.g., US - California server 1).

Connection Errors: Recorded when a VPN connection fails (e.g., Error_UserDoesNotAllowConfiguration).

Connection Timestamp: Logged at the moment of VPN connection (e.g., Connected @15:30 2018/05/15).

Network Type: Captured via our analytics provider (e.g., 4G).

ACCOUNT INFORMATION

Account Creation Date: Automatically captured during registration (e.g., 2018/09/01).

Subscription Details: Recorded upon purchase, including the start and end dates of the subscription (e.g., 2018/09/01 - 2018/10/01).

This data is collected solely for providing customer support.

ADDITIONAL DATA COLLECTION

These metrics help us evaluate app performance and the use of specific features. This information is not shared with external advertisers and helps us maintain our free VPN service:

Analytics Data: Includes crash reports and interaction metrics with in-app features, collected through usage of the Secure Sphere app.

Advertising Identifiers: Such as the iOS advertising identifier (IDFA) or the Android advertising ID.

COOKIE USAGE POLICY

Our website uses cookies to enhance functionality and improve the user experience. We utilize three types of cookies:

Session Cookies: Store site preferences and login information.

Google Analytics: Track site performance and marketing effectiveness. More details are available in Google’s Privacy Policy.

COMMITMENT TO PROTECTING YOUR PRIVACY

We are dedicated to safeguarding your personal information through strict security measures:

Access to sensitive data is limited to essential personnel only.

VPN connection data is deleted from our system 96 hours after collection.

Our privacy practices are continually updated to comply with the latest legal standards. For any privacy-related inquiries, please contact us at support@secure-vpnsphere.com, and we will respond within 48 hours.

COMPLIANCE WITH GDPR

In line with the General Data Protection Regulation (GDPR), users within its jurisdiction have the following rights:

Request deletion of their data, except for certain financial records required for tax purposes.

Be informed of the data collected by Secure Sphere, as outlined in this policy.

Obtain a copy of their data within 30 days.

Request corrections to any inaccurate or incomplete personal information.

Request their data in a commonly used format, which may take up to 40 days to provide.

Request cessation of data processing.

Object to the processing of their personal data and be informed of any profiling or automated decision-making based on their data.

CHANGES TO THIS PRIVACY POLICY

We encourage you to regularly review this Privacy Policy, as updates may occur over time. All changes will be posted on this page with the date of the latest update. By continuing to use our services after an update, you agree to the new terms. If significant changes affect your rights, we will notify you in advance through our app or other communication methods.

If you have any questions regarding this Privacy Policy, feel free to reach out to us at support@secure-vpnsphere.com.